Frequently Asked Questions

1. What are the shipping times?
Shipping times vary from 2 to 5 business days, depending on your location. You will receive a notification with the tracking of your order as soon as it ships.

2. How can I track my order?
Once your order has been shipped, you will receive an email with a link to track your shipment in real time.

3. Can I make a return?
Yes, you can request a return within 14 days from the delivery date. Make sure the products are in original condition, unused and with all tags attached.

4. How long does it take to get a refund?
After receiving the return and inspecting the products, the refund will be issued within 5-7 business days. We will notify you via email once the refund has been processed.

5. Do you offer international shipping?
Yes, we ship to some European countries. Shipping times and costs vary depending on the destination country.

6. Can I change or cancel an order after I have placed it?
Once your order has been confirmed, you cannot change or cancel it. However, you can return your order once you have received it.

7. What payment methods do you accept?
We accept payments by credit/debit cards, PayPal, and other secure payment methods indicated at checkout.

8. How can I contact customer service?
You can contact us via email, phone or online chat. We are available Monday to Saturday from 8:00 to 20:00 to answer all your questions.

9. Do you offer discounts or promo codes?
Yes, we regularly offer promotions and discounts. Sign up to our newsletter to stay up to date on special offers.

10. Can I use multiple discount codes on a single order?
No, you cannot use multiple discount codes on a single order. You can only apply one promotional code per purchase.